Privacy Policy

Information We Collect

Information you provide directly

When you request a quote, arrange a service, subscribe to updates, or contact us, we may collect your name, email address, phone number, business affiliation, aircraft information (make, model, tail number), and any details you share about the services you need.

Information collected automatically

When you visit our website, we may automatically collect certain technical information including IP address, browser type, device information, pages visited, and referring URL through standard web technologies including cookies and analytics tools.

Communication records

We retain records of communications you have with us, including emails, text messages, phone call notes, and messages submitted through our chat widget or forms, for service and record-keeping purposes.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and deliver the services you request
• Communicate with you about your inquiries, quotes, and appointments
• Send service confirmations, follow-ups, and satisfaction requests
• Improve our website, service offerings, and customer experience
• Comply with legal obligations, resolve disputes, and enforce agreements

With your permission, we may also use your information to send you occasional updates about JetSpa services, promotions, or industry-relevant content. You may opt out of these communications at any time.

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve site performance. You can control cookies through your browser settings. We may also use analytics services (such as Google Analytics) to gather aggregated site usage data.

Third Party Services

We may share information with trusted third-party service providers who help us operate our business, including hosting providers, CRM platforms, payment processors, email services, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes for which we share it.

We do not sell your personal information to third parties.

We may disclose information when required by law, in response to legal process, or to protect the rights, property, or safety of our business, our customers, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, contact us by email or phone using the details below.

Children's Privacy

Our services are directed to adults and businesses. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.