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JetSpa

Frequently asked questions

Answers to the questions we field most often about aircraft detailing, coating, insurance, and scheduling.

If your question is not here, request a quote or speak to JetSpa directly at (866) 515-9066.

Fast answers

Standard notice
24 hours
Coating downtime
24-48 hrs
AOG response
1-3 hrs
Insurance
$200K / $1.5M

Contents · 6 sections

Booking and scheduling04

Booking and scheduling

4 questions

How much advance notice do you need for standard bookings?

A 24-hour minimum notice is preferred for standard scheduled work. Ceramic coating, cut and polish, and de-ice boot refurbishment require the aircraft to be down for 24 to 48 hours after service, so those jobs are typically scheduled around your maintenance windows.

What are your business hours?

Scheduled work is booked around your maintenance and flight windows rather than fixed counter hours. AOG emergency requests are answered outside standard business hours as well.

How do I book a service?

Request a quote with your aircraft details or call directly. We confirm the scope, timing, and price before scheduling. For AOG situations, always call.

01
Request a quote with aircraft details
02
Call 714 837 0004 directly

Do you require a deposit?

Deposit policy is confirmed with your written quote and depends on service scope and aircraft class. Larger multi-day jobs typically require a deposit at scheduling.

Services and aircraft04

Services and aircraft

4 questions

What aircraft do you service?

Every major aircraft class in general aviation. Helicopters are within scope on request.

Piston
Single and twin engine
Turboprop
Single and twin engine
Corporate jet
Light through super-corporate, BBJ

Do you use FAA-approved products?

We use products approved by the original equipment manufacturer of the aircraft we are servicing. OEM approval is the industry standard for aircraft appearance care chemistry. Product-specific approvals vary by airframe and coating brand and are verified in the quote process.

What is the difference between the 1, 2, and 5 year ceramic coating tiers?

The warranty period reflects the coating chemistry's expected durability under normal aircraft usage. Longer warranty coatings require more meticulous prep, more product, and more application time. Owners choosing between tiers should consider aircraft use rate, hangar conditions, and how long the aircraft will remain in current ownership.

Aircraft ceramic coating →

Do you refurbish de-ice boots or just condition them?

Both. Refurbishment restores flexibility, appearance, and function to boots that are still structurally sound. Boots with active delamination, deep cracking, or tears require replacement, not refurbishment. Our assessment identifies which is which before work begins.

Insurance and certifications03

Insurance, certifications, and trust

3 questions

Are you insured?

Yes. JetSpa carries $200,000 in general liability coverage and $1.5 million in hangar liability coverage. Certificates of insurance are provided before service on request.

$200K
General liability
$1.5M
Hangar liability

What certifications does your team hold?

Every technician holds Aircraft Detailing Specialist certification from the Aircraft Detailing Association. Team members hold current airport badge access at KTEB, KMMU, and KABE, with escorted access at KHPN.

Can I see references or examples of previous work?

Yes. We are happy to share before-and-after documentation and references from previous clients on request during the quote process.

Downtime and aftercare03

Downtime, cure, and aftercare

3 questions

How long is my aircraft grounded after ceramic coating?

24 to 48 hours minimum. During this window the aircraft cannot fly, be wet-washed, or be exposed to precipitation. Flying earlier causes adhesion failure and voids the coating warranty. We tell you before service so scheduling is coordinated with your flight calendar.

How do I care for the coating between services?

Routine trip cleans and dry wash work with approved chemistry maintain the coating between annual services. Avoid harsh solvents, abrasive cleaning, and pressure washing on coated surfaces. Written aftercare guidelines are provided with every coating service.

How often should I schedule a full detail?

It depends on aircraft class, hangar conditions, and use rate. The recommended cadence below is our standard starting point, adjusted to your operation in the quote.

AOG and emergency response02

AOG and emergency response

24/7 line

What is your AOG response time?

Typical response is 1 to 3 hours within our primary catchment and 3 to 6 hours across the extended Northeast. Confirmed ETA is provided on the intake call.

1-3 hrs
KTEB / KMMU / KABE / KHPN
3-6 hrs
Extended Northeast
AOG emergency cleaning →

How is AOG billed differently from standard service?

AOG fees range from $500 to $2,000 depending on aircraft class, distance, and required response window. Bookings with 24 or more hours of notice do not qualify as AOG and are billed at standard rates.

Coverage and travel02

Coverage and travel

2 questions

Do you travel outside your primary catchment?

Yes. For AOG emergency work and specialty scheduled service we travel across the greater Northeast: New York, New Jersey, Pennsylvania, Connecticut, Maryland, Delaware, and Virginia.

Travel outside primary catchment
$5 / mile plus accommodation

Can I leave a Google review after service?

Yes, and we appreciate it. Reviews can be left as soon as your service is complete.

Recommended cadenceAdjusted per operation
ClassFull detailBetween services
PistonEvery 12 to 18 monthsQuarterly trip cleans
TurbopropAnnualBoot refurbishment to your maintenance program
JetAnnualCoating cycles per warranty tier, interior per use rate
A polished business jet on the ramp at sunset with a second aircraft beyond
Ramp 3 / KTEB

Talk to the team directly

Call JetSpa or request a quote with your aircraft details and we will get back to you.

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